Refund Policy

Thank you for shopping at NOXO LLC. We want you to have a great experience with our digital products.

Digital Products (UI Kits, Templates, Code)

Please read the product descriptions carefully before making a purchase. Once a product is purchased and the download link is generated and accessed, the sale is considered final.

Refunds are only possible under the following circumstances:

• The downloaded file is corrupted or severely broken, and our technical support cannot fix it within a reasonable time.
• The product is substantially completely different from its description or preview.
• You have not downloaded the file yet (we can verify log access).

If you believe you meet these criteria, you must contact our support team within 7 days of your original purchase date.

Services

For custom services (Web Dev, Branding), refunds are based on the milestone progress. If work has commenced, refunds are prorated based on the hours already spent by our team. Any completed and approved milestones are non-refundable.

Subscription Plans

Subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the service until the end of your billing cycle. No partial refunds are given for unused time within an active subscription month.

How to Request a Refund

If you meet the criteria above, please email us at support@noxo.com with your Order ID, the email address used for purchase, and a detailed explanation of the issue (including screenshots if applicable).